Privacy Policy

Maru Skincare (Pty) Ltd ("Maru", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have. It is intended to comply with the Protection of Personal Information Act, 2013 (POPIA).

Information we collect

• Name, email address, phone number, and shipping address you provide at checkout.
• Payment information processed securely by our payment providers. We do not store card details.
• Order history and customer support correspondence.
• Technical data such as IP address, device, and browser information collected through cookies and similar technologies.

How we use your information

• To process and deliver your orders.
• To respond to enquiries and provide customer support.
• To send you transactional emails about your order.
• With your consent, to send marketing communications. You can opt out at any time.
• To comply with legal obligations and protect against fraud.

Sharing your information

We share your information only with service providers who help us operate our store, such as Shopify (e-commerce platform), payment processors, and shipping partners. These providers are contractually obliged to protect your information.

Cookies

We use cookies to operate our store, remember your cart, and analyse site usage. You can control cookies through your browser settings.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing contact@maruskincare.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Data retention

We retain personal information only for as long as necessary to provide our services and meet legal, accounting, or reporting requirements.

Changes to this policy

We may update this policy from time to time. The most recent version will always be available on this page.